Shipping Policy

Last Updated: August 14, 2026

At AvenoStore, we are committed to making your shopping experience simple, reliable, and transparent. We work with trusted third-party fulfillment and logistics partners, including Dropdash, to process, pack, dispatch, and deliver orders across India.

1. Order Processing

Once your order is successfully placed, it is sent for processing and fulfillment.

Orders are generally processed and prepared for dispatch within 1–3 business days. Orders placed on Sundays, public holidays, or during periods of unusually high demand may require additional processing time.

You will receive order and shipping updates at the contact details provided during checkout.

2. Delivery Time

After dispatch, delivery generally takes approximately 4–9 business days, depending on your delivery location, courier availability, weather, holidays, and other operational circumstances.

Delivery to remote locations, difficult-to-service PIN codes, or certain Tier 2 and Tier 3 areas may occasionally take longer.

The delivery time shown or communicated by AvenoStore is an estimated timeframe and not a guaranteed delivery date.

3. Shipping Across India

We currently offer delivery to serviceable locations across India.

Delivery availability may depend on the serviceability of your PIN code and the availability of our logistics partners. If a particular location is not serviceable, we may contact you using the information provided with your order.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any promotional offer for free shipping will be subject to the terms and conditions applicable to that offer.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

If your tracking information has not updated for a reasonable period, please contact our support team with your order number.

6. Delivery Attempts

Our logistics partners may make multiple delivery attempts before marking an order as undelivered.

Please ensure that the recipient is available at the provided delivery address and that the phone number supplied during checkout is active and reachable.

For Cash on Delivery (COD) orders, the recipient may be required to confirm or accept the order before delivery.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• House/Flat number

• Street/Locality

• City/Town

• State

• Correct PIN code

• Valid mobile number

AvenoStore cannot guarantee successful delivery where an incorrect, incomplete, or invalid address has been provided.

If you notice an address error after placing an order, contact us as soon as possible. We will try to assist, but changes cannot be guaranteed once the order has entered the fulfillment or shipping process.

8. Delayed Deliveries

Although we work with fulfillment and logistics partners to provide timely delivery, delays may occasionally occur because of circumstances outside our reasonable control, including:

• Severe weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Courier delays

• Operational or logistical issues

• Incorrect or incomplete address information

• Remote or difficult-to-service locations

• Events beyond our reasonable control

If your order is delayed, please contact our customer support team so that we can assist you with the latest available tracking information.

9. Failed Delivery and Returned-to-Origin (RTO)

If an order cannot be delivered after the courier's delivery attempts because of reasons such as an incorrect address, unavailable recipient, refusal to accept the shipment, or failure to respond to delivery communications, the shipment may be returned to the sender/fulfillment facility.

Such shipments may be treated as Returned-to-Origin (RTO) orders.

For COD orders, repeated refusal or non-acceptance of orders may affect our ability to accept future COD orders from the same customer.

Any refund or re-shipping request relating to an undelivered or RTO order will be handled in accordance with our Refund & Return Policy and the circumstances of the order.

10. Damaged or Incorrect Products

If your order arrives damaged, defective, or materially different from what was ordered, please contact us as soon as possible after delivery.

Please retain the product, packaging, shipping label, and other relevant materials until the issue has been reviewed.

We may request photographs, videos, or other information to help us investigate the issue and determine the appropriate resolution.

11. Partial or Missing Items

If you believe an item is missing from your shipment, please contact us promptly with your order number and details of the missing item.

We will review the order and shipment information with our fulfillment and logistics partners and provide an appropriate resolution where applicable.

12. Third-Party Fulfillment

AvenoStore uses third-party fulfillment and logistics services to process and deliver certain orders.

Our fulfillment partners may handle activities such as product sourcing, packaging, order processing, shipment coordination, and delivery.

However, AvenoStore remains committed to assisting customers with order-related concerns and coordinating with the relevant fulfillment or logistics partner where necessary.

13. Contact Us

If you have any questions regarding your order or delivery, please contact us through the contact details provided on our website.

When contacting us about an order, please include your order number so that we can assist you more efficiently.

AvenoStore
Website: avenostore.in